La Sintesi turns every phone call into a transcript, an outcome, an agent score, and a metrics dashboard — under sixty seconds, behind a single API. Made by IntelHouse in Roma.
“We have hundreds of calls a day — there's no way to listen to them all.”
“We don't know which agents are performing and which aren't until it's too late.”
“We're manually classifying call outcomes in spreadsheets. It's a disaster.”
QA DIRECTOR · INSURANCE DIALER
Submit a recording. Wait under a minute. Get back a fully structured call record — the same one your team will query through the dashboard or your own tools.
Diarized · word-level timestamps · confidence
Speaker-labeled transcript with per-word confidence and offsets. Agent and customer turns are separated automatically.
9 default categories · fully editable per workspace
Every call is bucketed into a business outcome — Sales Made, Callback, Not Interested, Voicemail, and six more. Or define your own taxonomy.
Opening · discovery · objections · outcome
A short, factual recap of what actually happened on the call. No fluff. No invented context.
1–5 · coaching remarks per call
One strength, one improvement area — two improvements when the score is three or below. Built for QA review, not vanity metrics.
Talk time · silence · interruptions · WPM
Per-speaker numbers you can act on. Roll them up across an agent, a team, or a whole campaign.
Transcript, outcome, summary, score, and metrics — delivered as one call record over REST. No glue code, no scraping.
The default 9-category outbound-sales taxonomy is a starting point. Rewrite it for your business — inbound support, fundraising, real-estate leads, debt collection — and the scoring logic adapts to your taxonomy automatically.
Per-speaker minutes and percentage of the call. See who actually drove the conversation.
Dead air, hold time, and pauses longer than 1.5s — tallied and surfaced per call.
Counted per side. Agent over customer, and vice versa. A small number with a big QA story.
Speaking pace per speaker — and how it changes mid-call when objections land.
$0.05 / MIN · CREDITS NEVER EXPIRE
Most teams land here. Full REST API access and shareable report links included.
BUY CREDITSHigh-volume dialers and call centers. Contact us for custom rates beyond this tier.
BUY CREDITSEvery value the dashboard renders is reachable through one REST API. Submit a call, poll or fetch the structured record back, and push it straight into your CRM, BI tool, or internal reporting stack.
// Submit a recording — get the full analysis under 60s.
const res = await fetch("https://app.lasintesi.com/api/analyze", {
method: "POST",
headers: {
"x-api-key": process.env.LS_API_KEY!,
"Content-Type": "application/json",
},
body: JSON.stringify({
callUrl: "https://cdn.acme.co/calls/0421.mp3",
agentId: "agent_834",
}),
});
const { callRecords, status } = await res.json();
console.log(callRecords[0].sentiment); // "Sales Made"
console.log(callRecords[0].summary); // factual recap
console.log(status); // "completed"Couldn't find it? Book a 20-minute demo and ask us anything in person.
Spin up a workspace, drop in your first recording, and watch the transcript, outcome, and score land in your dashboard before your coffee's cold.